Professional Experience

Apr 2022 - Present

Order Management Professional at British Telecom

Developed a software update that reduced system errors by 30%, improving customer satisfaction by 20%.

Led a cross-functional team to improve the order management process, reducing errors by 15%.

Mar 2017 – Jan 2018

Senior Associate at IBM Daksh

Resolved customer complaints through root cause analysis, achieving a 90% satisfaction rate.

Collaborated with teams to reduce complaint resolution times by 25%.

Mar 2016 – Oct 2016

Senior Associate at Wipro

Resolved escalated issues with a focus on prompt resolutions, improving customer retention by 15%.

Documented support interactions, resulting in a 30% improvement in follow-up times.

May 2015 – Feb 2016

Associate at Aegis

Processed invoices for accuracy, ensuring compliance with company policies.

Led a process improvement initiative, which reduced invoice discrepancies by 10%.